Need assistance?

for Employees and HR Administrators

All employees and HR administrators who have not yet logged into Springboard will need to create a username and password. Click on the “First Time User” link above and select the “Employee” button. Follow the prompts to create your username and set a temporary password. We recommend using your email address as your username.

PLEASE NOTE: As of 4/9/22, employees of New Jersey based employer groups will no longer be able to login to Springboard Marketplace. Please contact your HR Admin for enrollment needs or questions.

Already have an account but forgot your password? Select the “Forgot Password” link above to reset your password.

If you need additional assistance, please call the Springboard Helpdesk at 855-529-1535 and select option 3.

For more information on Coronavirus and CVS/Aetna's response, click on the links below to visit our web site.


for Small Group Brokers

Did you know you can log in to Springboard directly from Producer World? Click Here to activate your single sign on!

If you need additional assistance, call us at 855-529-1535 and select option 2 from the menu.

We are available to assist you Monday through Friday, 8:00 AM – 8:00 PM Eastern.

Aetna Access

If you are an internal Aetna Administrator, proceed to Springboard homepage via the “Aetna Admin Sign In” button below.
Aetna Admin Sign in